A shopper messages in Arabic
They ask about a product, sizing, availability, delivery time, cash on delivery, or whether an offer still applies.
Most Salla shoppers decide on WhatsApp, in Arabic. Popcorn connects to your Salla store, syncs products, orders, and policies, then answers customers, recommends the right product, completes checkout in chat, and hands off to your team when a person is needed.
On Salla, the buying decision usually happens in an Arabic WhatsApp conversation, not on the storefront. Popcorn turns those product, delivery, and payment questions into a guided sale instead of a slow back-and-forth your team handles by hand.
They ask about a product, sizing, availability, delivery time, cash on delivery, or whether an offer still applies.
The assistant uses your catalog, stock, policies, and campaign context to reply clearly in Arabic or English and move the shopper to the next step.
Ready buyers check out in chat. VIP, wholesale, upset, or unclear conversations move to the right person with a full summary.
A Salla page earns trust by naming the commerce context behind the assistant: what the shopper asked, what is in stock, which policy applies, and when a human should step in.
Continue the conversation from product pages, Snapchat and TikTok ads, influencer links, and seasonal offers straight into WhatsApp.
Guide shoppers through sizes, colors, bundles, alternatives, and stock questions from your live Salla catalog.
Answer the questions that come up before payment — delivery time, cash on delivery, payment methods, returns — and complete checkout inside the chat.
Handle order-status, shipping, exchange, and return questions from approved store information before they become support backlog.
Keep recommendations aligned with bundles, coupon rules, drop timing, and the products your team wants to push.
Send high-value, wholesale, upset, or unclear conversations to the right person with a summary, buyer intent, and a recommended next step.
Popcorn does not force a new sales process. It wraps around the Salla catalog, store policies, campaign context, and handoff rules that already shape how your team sells.
The assistant uses your Salla store knowledge first, then escalates with a clear summary when automation should stop.
Names, variants, stock notes, bundles, and the details shoppers normally ask your team to explain.
Shipping, returns, exchanges, payment and cash-on-delivery options, delivery timing, and campaign conditions from approved store copy.
Questions from ads, seasonal drops, influencer traffic, and repeat customers are handled in Arabic with the right tone.
VIP, wholesale, upset, or uncertain conversations reach the team with summary, intent, and a suggested next step.
Explain variants, alternatives, bundles, and best-fit products without repeating the same manual reply.
Answer delivery timing, cash on delivery, payment, exchange, and return questions from approved store policies.
Turn Snapchat, TikTok, and influencer traffic into consistent WhatsApp follow-up in Arabic.
Send the right chats to the right person with context instead of dropping a cold conversation into the team inbox.
A good Salla rollout starts narrow, proves answer quality on the highest-volume Arabic conversations, then expands into richer automation once the team trusts the flow.
Confirm your Salla catalog, WhatsApp number, store language, campaign links, policies, and handoff ownership.
Load products, FAQs, tone rules, shipping, return, and cash-on-delivery policies, offer logic, and examples of strong team replies.
Audit real conversations, tune weak answers, tighten escalation rules, and expand only where performance is clear.
Yes. Popcorn connects to your Salla store and syncs your products, orders, and policies, then answers customers and completes checkout on WhatsApp in Arabic and English. The Salla integration is included from the Cheese plan.
Yes. Popcorn is built Arabic-first for Gulf and wider MENA commerce. It handles Saudi and Gulf Arabic as well as English, using your Salla catalog and policies to answer accurately in the customer's language.
Yes. The agent answers cash-on-delivery, payment, delivery-time, and return questions from your approved store policies, and fetches live order status during the conversation so shoppers can track orders inside WhatsApp.
No. Popcorn is no-code. You add your products, FAQs, delivery and return rules, and tone of voice, and the agent answers using your real Salla business logic. Most stores connect and go live in minutes.
When a conversation needs a person — VIP, wholesale, a complaint, or anything unclear — Popcorn routes it to the right team member with full context and a summary, so customers never have to repeat themselves.
Start with the questions your team answers every day, then turn the best replies into a Popcorn flow that scales across Arabic and English.