Frequently asked questions
Answers to common questions about Popcorn AI, WhatsApp commerce, integrations, and pricing.
What is Popcorn AI?
Popcorn AI is an AI agent platform that handles sales, customer support, and marketing on WhatsApp for e-commerce brands. The agent answers customer questions, recommends products, tracks orders, and completes checkout inside the chat 24/7 — and hands off to your team when a human is needed.
How does Popcorn work on WhatsApp?
You connect your store and WhatsApp number, and Popcorn syncs your products, orders, and policies in minutes. It learns your catalog (variants, stock, collections) and business rules (shipping, returns, sizing, FAQs), replies to customers in natural language, fetches live order and inventory data during the conversation, and can take payment in chat.
Which e-commerce platforms does Popcorn integrate with?
Popcorn integrates with Shopify, Salla, and Zid, plus Facebook Catalog. Shopify integration is available from the Plain plan, while Salla and Zid integrations are included from the Cheese plan.
How much does Popcorn cost?
Plans start at $139/month (billed annually) for the Plain plan, which includes 2,000 conversation credits, the AI agent, an unlimited knowledge base, a smart-handover inbox, the full commerce suite, and Shopify integration. Cheese is $239/month, Caramel starts at $479/month for higher volume, and Enterprise is custom-priced. You can start with a free trial.
Do I need to build chatbot flows or write code?
No. Popcorn is no-code. Instead of building flows or scripts, you add your FAQs, delivery rules, and tone of voice, and the agent answers using your real business logic. Most stores connect and go live in minutes.
Does Popcorn support Arabic?
Yes. Popcorn supports both Arabic and English conversations and is built for Gulf and wider MENA e-commerce, with native support for Shopify, Salla, and Zid stores.
Can Popcorn hand off to a human agent?
Yes. When a conversation needs a person, Popcorn routes it to the right team member — Sales, Support, VIP, or Complaints — with full context and a summary, so customers never have to repeat themselves.
What results do brands get with Popcorn?
Brands use Popcorn to turn WhatsApp into a revenue and support channel. For example, SHFT generated $100K+ in revenue from WhatsApp, Flip reduced its support agent count by 75% while handling 12x the volume, and Rshal reached 75% conversion from guided product discovery.