Privacy Policy

Popcorn Tech Ltd. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website, products, and services (collectively, the “Services”). This includes interactions through our WhatsApp-powered conversational commerce platform.

1. Who We Are

Popcorn Tech Ltd. is a conversational commerce platform that enables businesses to engage customers, process orders, and run marketing campaigns through messaging channels.
Our services are designed for businesses, and we act both as a Data Controller (when handling business users’ information) and a Data Processor (when processing end-customer data on behalf of our clients).

2. What Data We Collect
a. Information You Provide
  • Name, email, phone number
  • Company details (name, industry, size)
  • Billing and payment data
  • WhatsApp Business API credentials
  • Company details (name, industry, size)
b. Automatically Collected Data
  • IP address, browser type, device ID
  • Usage logs, feature interactions, and session data
  • AI agent conversation logs
c. End-Customer Data (on behalf of clients)
  • Message content and metadata
  • Order history and customer behavior
  • Identifiers from e-commerce platforms (e.g., Shopify, Zid)
3. How We Use Your Data

We use the data to:

  • Deliver and improve the Services
  • Train and enhance AI models (in a privacy-respecting manner)
  • Monitor service usage and detect fraud
  • Sync with e-commerce platforms for real-time updates
  • Conduct analytics and ROI attribution
  • Send transactional and marketing communications (with consent)